Privacy Policy

Collect Capital LLC | AIXEQ

Effective Date: October 14, 2026

1. Introduction

Collect Capital LLC ("Collect Capital," "we," "us," or "our") currently operates AIXEQ, an AI workforce platform offering AI-powered employees, including Ava, to assist businesses with customer communications, appointment scheduling, administrative tasks, and business operations.

AIXEQ and AMOE are names used in connection with our AI workforce products and services. Collect Capital LLC is the current legal entity responsible for operating these services, including associated SMS communications.

This Privacy Policy explains how we collect, use, store, share, and protect information through our websites, applications, AI employees, messaging services, and connected third-party platforms.

Website: https://hireamoe.com

Contact: info@hireamoe.com

2. Information We Collect

Depending on how our services are used, we may collect or process:

  • Business account information, including names, email addresses, telephone numbers, company names, and account details.

  • Customer information provided by businesses or their connected applications.

  • Call recordings, transcripts, messages, and customer inquiries when those features are enabled.

  • Appointment details, service requests, and scheduling information.

  • Phone numbers, SMS consent records, messaging preferences, and opt-out requests.

  • Information received through authorized integrations, including Jobber.

  • Technical information necessary for authentication, security, troubleshooting, and platform operation.

3. How We Use Information

We use information to:

  • Operate, maintain, and improve the AIXEQ platform.

  • Enable AI employees to perform authorized business tasks.

  • Answer customer inquiries and manage business communications.

  • Capture service requests and coordinate appointments.

  • Send authorized appointment confirmations, reminders, service updates, and customer support messages.

  • Notify authorized employees when callers leave messages or request callbacks.

  • Provide secure invoice payment links when requested or authorized.

  • Exchange information with authorized business software.

  • Provide technical support, maintain security, and investigate misuse.

  • Meet applicable legal obligations.

We do not sell personal information to advertisers.

4. SMS Messaging and Consent

Collect Capital LLC operates SMS messaging services associated with the AIXEQ platform and its AI receptionist, Ava.

SMS communications may include:

  • Appointment confirmations and reminders.

  • Service scheduling and customer support updates.

  • Responses to customer inquiries.

  • Notifications to authorized employees regarding incoming calls, messages, and callback requests.

  • Authorized invoice notifications and secure payment links.

Customers may provide consent to receive SMS communications during telephone conversations with Ava or through other approved consent methods.

When verbal consent is used, Ava explains the types of messages the customer may receive and requests permission before enrolling the customer in SMS notifications. Consent preferences are recorded as part of the messaging workflow.

SMS consent is optional and is not a condition of purchasing goods or services.

Message frequency varies depending on customer interactions and business activity.

Message and data rates may apply.

Recipients may reply STOP to unsubscribe from SMS messages or HELP for assistance.

We maintain SMS consent and opt-out records as reasonably necessary to operate our messaging services, honor recipient preferences, and comply with applicable requirements.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

We may share information with service providers, including Twilio, solely as necessary to deliver authorized messages, operate our services, and meet applicable legal requirements.

5. AI-Powered Communications

AIXEQ provides AI employees that may interact with customers by telephone, messaging, and other supported communication channels.

Depending on the features enabled by a business, interactions may be recorded, transcribed, or processed using artificial intelligence.

Businesses using AIXEQ are responsible for providing legally required notices and obtaining appropriate consent for call recording, automated communications, and processing customer information.

AI-generated responses may contain errors. Businesses remain responsible for reviewing important decisions and configuring appropriate operational safeguards.

6. Third-Party Integrations

AIXEQ may connect to external platforms, including Jobber, calendar providers, communications systems, payment service providers, and customer management software.

When a business authorizes an integration, AIXEQ may access and process information permitted by that authorization and necessary to provide the requested functionality.

We use integration data to support authorized business workflows and do not sell that data.

Businesses may revoke integration access through the applicable third-party platform or contact us for assistance disconnecting an integration.

Payments, when supported, are handled through authorized third-party payment systems. Customers should use secure payment links or approved payment interfaces rather than providing sensitive payment card details directly to an AI receptionist.

7. Service Providers and Information Sharing

We may share information with service providers that support our operations, including hosting, database infrastructure, artificial intelligence processing, telephony, SMS delivery, and authorized business integrations.

These providers receive information as necessary to perform services on our behalf.

We may also disclose information when legally required, to protect platform security, or as part of a legitimate business transaction subject to applicable safeguards.

SMS opt-in information and consent records are not sold or shared with third parties for their marketing purposes.

8. Data Security

We use administrative, technical, and organizational measures intended to protect information against unauthorized access, disclosure, alteration, or loss.

These measures may include authentication, access controls, encrypted communications, and restricted access to integration credentials.

No internet-based service can guarantee absolute security.

9. Data Retention and Deletion

We retain information for as long as reasonably necessary to provide services, maintain security, fulfill contractual obligations, resolve disputes, and comply with applicable law.

Retention periods may vary depending on the type of information, business settings, and legal requirements.

Businesses may request account-related data deletion by contacting info@hireamoe.com.

We will evaluate and fulfill verified requests in accordance with applicable law and legitimate retention obligations.

Information stored independently by third-party platforms may need to be deleted through those providers.

10. Business Customers and Their Customers

Businesses using AIXEQ determine how they deploy AI employees and what customer information those employees are authorized to process.

Where AIXEQ processes information on behalf of a business, that business may be responsible for responding to its customers' privacy requests.

Individuals may contact the business they interacted with or email us for assistance identifying the appropriate contact.

11. Privacy Rights

Depending on applicable law and location, individuals may have rights to request access to, correction of, or deletion of their personal information, or to exercise other applicable privacy rights.

Requests may be submitted to info@hireamoe.com.

We may need to verify identity and determine whether the request should be handled by the relevant business customer.

12. Children's Privacy

AIXEQ is designed for business use and is not directed toward children under 13.

We do not knowingly solicit personal information directly from children under 13 through our services.

If we become aware of personal information collected in violation of applicable children's privacy laws, we will take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business practices, legal entity, or applicable requirements.

The updated policy will be posted on our website with a revised effective date.

14. Contact Information

For privacy questions, SMS-related inquiries, access requests, or data deletion requests:

Collect Capital LLC

Platform: AIXEQ / Ava

Email: info@hireamoe.com

Website: https://hireamoe.com